The plug for a headset is a horrible design, for three days I couldn't place or receive a call on my iphone unless I used speakerphone. Frustrated after three hours on the phone with tech support, he told me to just go into a local apple store and get it replaced.
The solution, cleaning out my headphone jack. Yeah, Google was more helpful than apple tech support. Turns out even if the slightest bit of invisible dust gets into the headphone jack the iphone will read it as having a headset plugged in. You might want to take a look at that, suggesting a customer cleans out their headphone jack is probably much cheaper than replacing someones phone. A guys!
Just in case anyone was having the same problem here is an easy fix
http://reviews.cnet.com/8301-19512_7-10115102-233.html
Orignal From: Ear Piece Not Working/Volume low ...
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