Monday, July 26, 2010

how to report a bad seller ....

its a long story on another thread - what is the trust and safety - is that where you report a bad seller? how do you report bad seller?|||Bad seller, how? It depends on what you mean by bad seller? Sorry, it is not a one answer fits all question. Are you talking Ebay policy violation, or are you talking the item was not what you expected and seller refuses refund? It matters.|||The same way you report a bad buyer. 1. Open window. 2. Shout explitives. 3. Close window. 4. Go on with your life.||||||OK now that we know the story, dirty stained comforter, if the seller balks at a return and 100% refund, then file the SNAD with Paypal. Return with delivery confirmation. Once the refund is in hand, leave an appropriate neg: " item SNAD, stained dirty". The buyer won SNAD dispute and NEG is how you put a seller on Ebay's radar, in this case. Never buy a "used item" and assume, you will be able to remedy it. With bedding, I would save up, wait for a sale on new and higher quality.|||"Queen white down comforter! 2 feather down comforters in one. My wife had a comforter thsat was falling apart so she took that one and put it in this one. its in great shape. Really puffy! Nothing wrong with it. She doesnt have a queen bed anymore. so its been sitting in the closet and needs a new home. Some storage stains nothing a good washing wont fix. " Based on this, I would have passed. This will be expensive to return due to weight and size dimentions. The seller's feedback should have been a clue. Always check a seller's feedback on toolhause before bidding. It would have told you this is one you should pass on.|||Seller's NEGs tells the whole story.Link|||"what is the trust and safety " It is a department of Ebay that receives reports of policy violations/compliance and hands out sanctions to buyers and sellers. This is a Seller performance issue. The neg and buyer won SNAD dispute will take care of the seller. Right now their feedback % qualifies for seller suspension from listing items. Read here Link Leave an appropriate NEG,give them 1 for DSR for item as described.|||Thanks for all your replies.|||If you read the entire first thread, the buyer already received her money back and original shipping. Now the seller wants her to return the item on her dime (which being so large, is expensive). Lazypalms - has anything "new" transpired? I've been following to see how it all turns out. I think the seller wants the item back so they can pass it on to the next unsuspecting buyer.|||email sent by my husband - he was fed up - Dear Mr. (left his name out intentionally), You refunded my wifes original money she spent. That is what a decent seller does. However, she has mentioned several times to you that it will cost $12.55 to have it returned back to you. It will not come out of HER money/refund. That money is hers that she got back for her purchase - not to use to pay MORE for return. She would then be out $12.55 - for what? YOUR wifes mistake? Seriously? Your wife will take the loss on this as it was her fault that trash was sent in the first place. Get real. The blanket was damaged/filthy - you saw it. I can't believe you would even have the audacity to ask my wife to pay to return such a badly damaged item. Send $12.55 for return and you may have it back. seller responded with: "How about this leave me good feed back I leave you good feed back and were done with it! Game?" we have not responded back so far - with either email or feedback. Just settling down some stress so I can think again......|||OP~~I have read a little of your feedback left for sellers. On a 99 cent pair of shorts you state they were sold as a childs size when in actuality they look like they were sold as a Miss 9/10~~nowhere in the listing does it say they are a childs size.. Then there was something about butt stains you couldn't remove? Then there was the grill sold as NIB which you said had old food on it and ruined your meal????? Who in the heck cooks a meal on a ebay sold grill without washing it first~new or used? I think you have problems buying used and may be better off shopping in a B & M and maybe you'll be happy? BTW~~I just went back 4 pages in your feedback left to find what I did find and you do seem to be hard to please and I think you "over exagerate"? You, yourself have lots of negs in the last 12 months?????|||This is a great example why as a Seller, you don't issue the refund until you have the item back in your hands. If the Seller had not refunded, Since the OP does not want to pay to ship the item back, OP would have lost the SNAD complaint and Seller would get to keep the money. Now the Seller would also get a NEG, But it looks like the OP is going to leave a NEG anyway Even after getting a full refund . .Delivery Confirmation is confirmation of delivery, not tracking.||||||OP got her refund and still has the item. OP refuses to return the comforter unless the seller send her return shipping money.

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