Monday, July 26, 2010

I was Sold fake CF card, being insulted and no refund

HI there everyone. I figured the dispute process would have gone a little smoother, but this person, who I suspect is very young, because he keeps referring to me as , "Dude". After I bought a cheap Sandisk card from him, I then researched the fakes and when I got it in the mail, I realized it was a fake. I confirmed this suspicion by also calling the Sandisk Counterfeit hot line. The card came with only 7.6 gb instead of the 8gb, is missing external groves in the plastic shell, that were on the high res stock image provided by Sandisk, and came with no original packaging or the "rescue pro" software. It also came in a generic case. I have other Sandisks and even the plastic cases are different and of better quality. I let the selling know that he sold me a fake, and in return was called "Stupid" and my paypal dispute was declined by him. He manicy sends me 3-4 email at one time babbling about how they are 100% real and I am "stupid" for thinking otherwise. He also mentioned that "for a pro photographer, I'm stupid". I have tried to explain to this person all of my supporting evidence and he claims I am scamming him. Its apparent that he stole the stock images from the Sandisk website to use on his ad and continues to tell me that I should take the card to any "Walmart" and compare the two. I don't need to, the company has already confirmed that it is fake and visually, it is obvious. He has 6 feedbacks so far and 100%, but on person who bought a hard drive claimed that it came with 100gb instead of the 120 that was stated in the ad. This all ads to the confirmation that he is selling counterfeit goods. I emailed another buyer of his who bought the same exact item and the person claimed that there was only 7.6gb on the card too, but the person had already left positive feedback. He demands that I mail it back at my expense and pay extra for tracking...more than I payed for the initial shipping. He also claims that he will not refund me until I send him a tracking number for the package. I guess I can do so by paying for postage online, sending him the tracking number and only drop the package at the post office once I get refund. I'd like to know if there is any recourse for his rude insults, complete disregard for professionalism and his complete denial of selling counterfeit goods? This person should certainly have his IP banned from ever going on the site, but thats not likely to happen. I suspect that he recently opened his newest account after being shut down doing the same business under another name. His name is moservice4u please be aware. I am an honest seller and buyer. I tried to be adult and reasonable with him and he launched into insults. I have yet to leave him feedback, but he is trying to get me to leave positive. I certainly won't but what is the best thing I can write to help inform other buyers of his scam? My apologies for my novel. I don't even care about the $25 anymore...I'm just steaming mad that someone is trying to conduct business here with good honest people and is acting so unprofessional and rude.|||I'm unsure what you mean, "My paypal claim was declined by him." Did you file a SNAD? If not, you should. However, per Paypal's policy, it is the responsibility of the buyer to return the item with Delivery Confirmation (not tracking). Once you have provided the Delivery Confirmation number to Paypal (through your dispute), you will get a refund for the original purchase price and the original shipping. It's unfortunate that the Seller isn't liable for your return shipping (since this is outwardly their fault); however, Paypal does require you to pay that return shipping. As soon as you receive your refund, I would follow through with negative feedback to warn other buyers. I'm not sure how much good it would do to report this seller for his rudeness. Perhaps you put something in your feedback with regard to the way you were treated.|||Thanks Milesbella for the info. I had only actually filed for a refund under the pretense that the item was misrepresented, and that is what he declined. I am just now filing the SNAD and escalating the claim. I thought there was something fishy about him asking me to return the the item before I dealt with Paypal. I have yet to deal with such a dishonest seller. I'll go through with the SNAD and leave feed back. My only concern is that he seems very moody and unstable, and he can retort under my feedback and go as far as saying that I "threatened to kill him" or something, thus making other buyers disregard my feedback. From the barrage of messages I have already received from him, he seems to be irrational and slightly off his rocker. Who knows what he would respond to my neg feedback with. I wish Ebay would get rid of these counterfeit dealers. I guess its hard to control as they pop up like weeds, but there isn't even an avenue to report them by name. Using a counterfeit card in pro gear is like gambling on weather or not your images will actually be there when your done shooting that wedding, and if not, lawsuits are bound to ensue. Thanks again Milesbella. I just figured out this community message board thing and I think I'll be hanging around a lot more since its a great resource to learn from more seasoned sellers.|||"I'd like to know if there is any recourse for his rude insults, complete disregard for professionalism and his complete denial of selling counterfeit goods? " NO for his "rude insults, complete disregard for professionalism " Yes for selling a counterfeit. Report the seller's user name and auction(s) to the manufacture and here Link You can also report the auction to Ebay here Link It does NOT matter , if the seller agrees or disagrees in the Paypal dispute . Seller does not get to decide the dispute/claim, Paypal does. You escalate the dispute to a claim and await Paypal's instructions. Follow them . If you want a refund of item price and the original S&H from Paypal, then you are normally required to return the item with some form of delivery confirmation on your dime. You give Paypal, not the seller the D/C # proving the return. In some case, Paypal may not require a return , if the auction is reported and taken down/pulled by Ebay, especially if the seller used a Stock photo for a counterfeit. Forget about the scammer's rude emails, you are NO longer, required to communicate further. Just escalate the dispute to a claim and let Paypal sort it out and review it. Leave appropriate NEG feedback as follows: "Item NOT as described, counterfeit memory card confirmed by manufacturer" That will place the seller on Ebay's radar. Do not mention the Paypal claim or Ebay can and will remove the NEG you leave the seller.|||" I suspect that he recently opened his newest account after being shut down doing the same business under another name." If you have both the new and old (NOT a Registered User= NARU) user ID, then report both user IDs here to Ebay. Link If the seller was suspended or had their selling/listing privileges limited, then they can not open a new acct per Ebay policy. Report them at the link above.|||"My only concern is that he seems very moody and unstable, and he can retort under my feedback and go as far as saying that I "threatened to kill him" or something, thus making other buyers disregard my feedback. " Your seller can not leave anything but positive comments as feedback. If they do leave inappropriate feedback, you can request and have Ebay remove the FB left by the seller by going to this link for Feedback Abuse. Link NOT Allowed "We don't allow Feedback comments that contain: Links or scripts References to eBay or PayPal investigations Negative statements left for a buyer that conflict with the positive rating Personally identifying information about another member, including real name, address, phone number, or email address Political, religious, or social commentary rather than a genuine comment about the transaction Comments, replies, or follow-ups that reference a separate transaction Profane, vulgar, obscene, or racist language, or adult material"|||Report the counterfeit item here to Ebay, they will take the listing/auction down. Link Report the auction now!|||darlingnikki25 you need to stop buying and selling on the same user ID. Set up a user ID strictly for buying , so some nut like this can not open a new user ID and bid and retaliate by bidding on your auctions.||||||Your seller can not leave anything but positive comments as feedback. I believe the OP was talking about the seller replying to the FB left for them. It is not against policy to reply to FB with negative comments.|||and no seller will refund untill they have the item back first. sounds like you are wanting a refund , then not return the item. by the way the D.C won't show anything till the post office has it , so printing postage will just show it's waiting to be given to the p.o. i had a scaming seller try and do that to me , print postage with no intent of shipping. it didn't work.||||||The tech at Sandisk told me differently, but then again I could hardly understand him. Very thick accent.||||||

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